Dental City’s most frequently asked questions are below.
If you don’t find what you are looking for please call us at 1-800-353-9595.
1. Is Dental City an Authorized Distributor of dental supplies?
2. Does Dental City sell to non-dentists?
3. How do I create an account with Dental City?
4. How do I get a price quote, price comparison or receive my custom pricing?
5. Does Dental City ship outside of the U.S.?
6. How do I process an exchange or return?
9. What is the latest time I can place my order for same-day shipping?
10. How do I pay my account balance on-line?
11. What are the different ways I can place an order?
Absolutely! We are an authorized distributor of nearly 500 dental supply brands, including 3M, Dentsply Sirona, Kerr, Young, Ivoclar, Septodont and more. Additionally we offer over 40,000 unique products with access to thousands more.
Yes, we do! However, some products are only available to sell to licensed dentists. There are several easy ways to work with us on the products you’d like to purchase:
To create a Dental City Account, visit https://www.dentalcity.com/account/register and fill out the required fields and click Register. Our team will process your request within 24 hrs. If you are not a dentist and do not have State License number please call us at 1-800-353-9595 and we’ll process your request directly.
It’s easy! Choose the option that works best for you. We’re eager to work with you to provide you the best prices we can:
We are unable to ship outside the Continental United States at this time.
If you are returning/exchanging an item that is in resalable condition: You may return or exchange new, unused and unaltered items within 30 business days of receipt of the items. (Certain exclusions may apply.) We will issue you a refund or merchandise credit based on the purchase price, excluding original shipping and handling charges. All returns must be authorized by Dental City. Give us a call at 1-800-353-9595 to receive your Return Authorization Number. You must send the item back in new, unused and fully resalable condition with the original product packaging intact. Send all returns and exchanges to:
Dental City
Attn: Returns
3205 Yeager Drive
Green Bay, WI 54311-8099
Please contact customer service at 1-800-353-9595. We’ll work with you to understand why you need to return the item and how to proceed in the return process. All with the goal of addressing the issue in a satisfactory manner, whether that will be a replacement item, Dental City credit, etc.
Almost always we can secure an item for you. The best way to find out is to call one of our account managers. They’ll check with the manufacturer and work to get you what you’re looking for. Occasionally there may be limitations or restrictions on the products we don’t keep in stock and we’ll communicate that information with you. Call 1-800-353-9595
Orders placed by 5pm ET start processing immediately – one of our daily goals.
Please follow the steps below:
Order and Invoice History is updated nightly. Please note at this time if your account has a credit on your account, it cannot be applied in this manner. Please contact your sales manager at 1-800-353-9595 for assistance.
We have 5 easy ways to place an order: